Customer Success Executive

Red Hat

Customer Success Executive at Red Hat managing customer portfolios and orchestrating success plans. Collaborating with teams to address challenges and enhance customer experience with product adoption strategies.

Posted 5/27/2026full-timeBrasilia • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of customers and orchestrate success plan initiatives.
Track progress against targets and plan key deployment milestones.
Identify and resolve technical obstacles to product adoption.
Provide tailored support to maximize customer value realization.

Requirements

What you’ll need

Good judgment and decision-making skills.
Experience with customer engagement and technical support.
Ability to develop and execute customer success plans.
Knowledge of product adoption and consumption strategies.
Experience in gathering customer insights and collaborating with internal teams.

Benefits

Comp & perks

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
Equal Opportunity Policy (EEO)
Flexible work arrangements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer engagementtechnical supportcustomer success plansproduct adoption strategiesconsumption strategiesgathering customer insights

Soft Skills

good judgmentdecision-makingcollaboration