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Tech Stack
Tools & technologiesAnsibleLinuxOpenShiftOpen Source
About the role
Key responsibilities & impact- Respond to customer inquiries and requests, following established procedures
- Document customer interactions and track issue resolution progress in designated systems
- Escalate complex technical issues to senior team members for guidance and resolution
- Participate in internal training programs to develop product knowledge and technical skills
- Perform customer onboarding and account maintenance tasks
- Proactively identify and document known solutions for common technical challenges
- Contribute to the creation and maintenance of knowledge base articles and support documentation
Requirements
What you’ll need- Passion and curiosity for open source technology, desire to build a career within the Tech industry
- Strong technical skills in Computer science, IT, or related fields, gained through university programs, upskilling boot camps, certificate programs
- Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
- Understand fundamental concepts of network communication and configuration
- Demonstrated customer service skills and desire to be customer-focused
- Knowledge of infrastructure systems, particularly Linux and containers
- Effective communication in both written and verbal
- Ability to work independently and collaboratively with internal teams and external customers
- Direct experience with any of Red Hat products, Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is a plus.
Benefits
Comp & perks- Unparalleled Onboarding and Development : Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
- Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source.
- Open Culture: Work in a collaborative environment where your ideas are valued and respected.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingdocumentationanalytical skillsproblem-solving skillsnetwork communicationnetwork configurationLinuxcontainersRed Hat Enterprise LinuxRed Hat OpenShift
Soft Skills
customer serviceattention to detaileffective communicationindependent workcollaborative work