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Tech Stack
Tools & technologiesAnsibleAWSCloudGrafanaJenkinsLinuxOpenShiftOpen SourcePrometheusTerraform
About the role
Key responsibilities & impact- Be part of a globally distributed team, offering 24x7 support through a service model that leverages different time zones to extend coverage with regular on-call rotations
- Resolve service incidents by use of existing operating procedures, investigate outage causes and coordinate incident resolution across various service teams
- Act as a leader and mentor to your less experienced colleagues, bring and drive continuous improvement ideas and help the team to benefit from technology evolution, such as AI tools utilization
- Collaborate on incident retrospective reviews and corrective items implementation
- Configure and maintain service infrastructure
- Proactively identify and eliminate toil by automating manual, repetitive, and error-prone processes
- Coordinate your actions with other Red Hat teams such as IT Platforms, Infrastructure, Storage and Network and ensure our services cloud deployment meets quality expectations
- Implement monitoring, alerting and escalation plans in the event of an infrastructure outage or performance problem
- Work with service owners to co-define and implement SLIs and SLOs for the services you will support, ensure those are met and execute remediation plans if they are not
Requirements
What you’ll need- Expert knowledge of OpenShift administration and application development
- Linux administration expertise
- Advanced knowledge of automation services: ArgoCD, Ansible or Terraform
- Advanced knowledge of CI/CD platforms: Tekton and Pipelines as a code (optionally GitHub Actions or Jenkins)
- Advanced knowledge and experience with monitoring platforms and technologies
- General knowledge of AWS technologies
- Ability to understand graphically represented concepts and architectures in documentation
- Experience with creation of Standard Operating Procedures
- Knowledge of open source monitoring technologies (Grafana, Prometheus, OpenTelemetry)
- Excellent written and verbal communication skills in English
Benefits
Comp & perks- Inclusion at Red Hat
- Equal Opportunity Workplace
- Support individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OpenShift administrationLinux administrationArgoCDAnsibleTerraformCI/CDTektonGitHub ActionsJenkinsGrafana
Soft Skills
leadershipmentoringcontinuous improvementcollaborationproblem-solvingcommunication