Vice President, Commercial Services

Red Hat

. Execute on Red Hat’s transformative vision to deliver an exceptional customer experience for hybrid cloud, leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem .

Posted 5/8/2026full-timeRemote • Massachusetts, New York, North Carolina, Texas, Virginia • 🇺🇸 United StatesLead💰 $403,720 - $686,450 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Execute on Red Hat’s transformative vision to deliver an exceptional customer experience for hybrid cloud, leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem
Collaborate closely with all North America Commercial Sales leaders and align efforts to ensure optimal outcomes for our customers and partners
Establish and execute strategies to ensure Services in North America Commercial are aligned to the Red Hat subscription footprint and growth.
Drive Consulting, Training and Technical Account Management in business across the geography.
Accelerate our focus on Customer-centric Value as we evolve business models from prepaid annual to consumptive models accommodating enterprise commitments empowered by world class Red Hat Services offerings
Collaborate with Americas Services Leader as well as other in-region functional groups, for consistent strategy and execution
Define, manage, and optimize a consistent, proactive, and cross-functionally aligned operating model, leading to consistent customer value realization, by design
Achieve success measure and KPI’s on Services P&L responsibilities and NPS

Requirements

What you’ll need

10+ years in a leadership/ management role leading high-performance services and delivery teams.
Experience and tenacity to drive transformational change through a large, enterprise organization
Customer service focus, including the ability to deliver multiple priority projects with high customer and partner satisfaction in a rapidly changing environment
Demonstrated ability to lead a distributed, multicultural organization in a global and geo matrix
Proven track record working with Partners on large enterprise sales programs.
Combined background of customer success, services, partner, and sales experience, ideally with a track record in P&L management
Deep financial and operational understanding of value drivers in recurring and transactional revenue business models
Demonstrated ability to teamwork with external partners and ecosystem, developing win-win relationships that keep the best interest of the customer at heart and also help scale the business at the market level
Empathy for customers, partners, and passion for revenue and growth
Analytical and process-oriented mindset
Outstanding communication skills, both oral and written with excellent presentation skills
Bachelor's degree in a technology or any analytical discipline; Graduate degree in management preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementcustomer successservices deliveryoperational understandingfinancial analysisproject managementtransformational changeenterprise salesconsultingtechnical account management

Soft Skills

leadershipcustomer service focusteamworkempathyanalytical mindsetprocess-orientedcommunication skillspresentation skillscollaborationrelationship building

Certifications

Bachelor's degreeGraduate degree in management