Operations Technical Account Manager – Platform, TS/SCI Clearance Required

Red Hat

. Execute Day 2 Platform Operations: Provide hands-on administration, integration support, and maintenance for Red Hat Enterprise Linux environments.

Posted 5/5/2026full-timeColorado Springs • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $107,980 - $172,730 per yearWebsite

Tech Stack

Tools & technologies

AnsibleLinuxOpenShift

About the role

Key responsibilities & impact

Execute Day 2 Platform Operations: Provide hands-on administration, integration support, and maintenance for Red Hat Enterprise Linux environments. Manage system patching, version upgrades, performance tuning, and overall platform stability.
Onsite Presence: Work onsite daily at the customer facility in Colorado Springs, CO, functioning as a seamless extension of their IT and engineering operations.
Proactive Issue Prevention: Perform technical reviews, system health checks, and capacity planning. Identify, troubleshoot, and resolve OS-level issues before they impact mission-critical deployments.
Customer Advocacy: Gain a deep understanding of the customer's infrastructure architecture, security postures, and strategic mission goals to serve as their primary Red Hat advocate.
Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex platform issues.
Strategic Guidance: Advise the customer on current and future Red Hat infrastructure capabilities, standard operating procedures, and life-cycle management.
Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

Requirements

What you’ll need

Clearance: Active Secret (or higher) U.S. Government clearance is required.
Platform Expertise: 5+ years of Linux system administration experience, with a strong focus on Red Hat Enterprise Linux (RHEL) administration, performance tuning, and troubleshooting—particularly in secure, disconnected, or air-gapped environments.
Support Background: Prior experience in a technical support, engineering, or system administration organization, specifically within public sector or defense environments.
Communication: Outstanding verbal and written communication skills; ability to convey complex technical concepts clearly and concisely to both technical and non-technical stakeholders.
Agility: Ability to manage multiple environments and projects with an eye for detail and shifting priorities in a high-stakes environment.
Availability: Willingness to provide after-hours coverage (on-call duty) as dictated by mission requirements.
Nice to Have: Hands-on experience or familiarity with Red Hat Ansible Automation Platform and/or Red Hat OpenShift Container Platform.
Bachelor's degree in a technology-related discipline.
Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Linux system administrationRed Hat Enterprise Linux (RHEL)performance tuningtroubleshootingsystem patchingversion upgradescapacity planningtechnical reviewsintegration supportOS-level issue resolution

Soft Skills

communicationcustomer advocacycross-functional collaborationagilityproblem-solvingattention to detaildocumentationtechnical concept explanationstakeholder engagementproactive issue prevention

Certifications

Red Hat Certified Engineer (RHCE)Red Hat Certified System Administrator (RHCSA)Active Secret clearance