Director, Service Delivery – Consulting

Red Hat

. Recruit, Develop and retain an organization consisting of Consultants, Architects and Project managers.

Posted 4/30/2026full-timeArizona, Colorado, Nevada, Utah, Washington • 🇺🇸 United StatesLead💰 $272,500 - $463,140 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Recruit, Develop and retain an organization consisting of Consultants, Architects and Project managers.
Oversee service delivery in all accounts within your region; be accountable for revenue and margin targets of your region.
Work closely with the local Go To Market Services Management to ensure proper alignment between Services and the GTM team in regards to the regional’ strategic directions, investment decisions, capacity, skills and development plans.
Supporting the booking and revenue growth
Act as an executive leader and sponsor during the whole customer journey
Take responsibility for revenue, margin, and billability targets for the team
Support the weekly forecasting for revenue and utilization.
Set up and maintain a capacity plan for skills needed; develop the team's skills and partner network to ensure high quality support for business needs and for existing and upcoming technologies
Ensure profitability and staff sufficiency by collaborating with the Services Operations team
Support customer & partner escalations in the Consulting area.
Work with the enablement teams for the region to ensure the availability of appropriate training.
Represent Red Hat Services in the regional leadership teams
Collaborate with your Services manager colleagues in Training & Certification and TAM Services, GEO services platform practices, the Ecosystem Marketing teams, and other Red Hat Services Leaders in GEO on wider strategic initiatives and business development activities

Requirements

What you’ll need

Successful multi year track record managing a services business on regional level.
Extensive expertise in delivering strategic consulting services and driving client success
Demonstrated experience developing a business team or organization and managing within a matrix environment
Practical experience with people management, including a successful record of talent development within a team
Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery
Experience leading and working in virtual and cross-functional teams
Knowledge of project management processes and experience with revenue-based project reporting
Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects
Knowledge of Generative Artificial Intelligence solutions will be considered a plus
Good understanding of enterprise architecture technologies, including application development and infrastructure to assist their reports by recommending appropriate technical training and supporting them in case of issues with engagement is nice to have but not mandatory.
Candidates must be located in the Central, Mountain, or Pacific time zones.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic consultingproject managementrevenue-based project reportingGenerative Artificial Intelligenceenterprise architectureapplication developmentinfrastructure

Soft Skills

people managementtalent developmentconsultative sellingcross-functional teamworkarticulating value propositionexecutive leadershipcustomer journey management