Operations Technical Account Manager – TS/SCI Clearance Required

Red Hat

. Provide hands-on administration, integration support, and maintenance for the customer's Red Hat core infrastructure .

Posted 4/24/2026full-timeColorado Springs • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $107,980 - $172,730 per yearWebsite

Tech Stack

Tools & technologies

AnsibleLinuxOpenShiftPythonTypeScript

About the role

Key responsibilities & impact

Provide hands-on administration, integration support, and maintenance for the customer's Red Hat core infrastructure
Assist in the design, development, and maintenance of Standard Operating Environments (SOEs)
Perform technical reviews, system health checks, and share knowledge to proactively identify and prevent issues
Gain a deep understanding of the customer’s technical infrastructure to serve as their primary advocate within Red Hat
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams
Provide advice and guidance to customers about their current and future Red Hat products
Manage customer cases, maintain clear and concise case documentation

Requirements

What you’ll need

US Citizenship
TS/SCI Security Clearance
Expert-level knowledge of Red Hat Enterprise Linux (RHEL) and Red Hat Satellite
Deep understanding of configuration management, system provisioning, network configuration, and Linux security/compliance baselines (e.g., STIGs)
Proficiency in Bash or Python scripting, and familiarity with source code management tools like Git
Prior experience in a support, system administration, engineering, or quality assurance organization
Outstanding verbal and written communication skills
Ability to manage multiple issues and projects with attention to detail
Willingness to provide after-hours coverage as mission requirements dictate
Bachelor's degree in a technology-related discipline (preferred)
Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) certification (preferred)
Working knowledge of IT automation using Red Hat Ansible Automation Platform (preferred)
Familiarity with containerization concepts and Red Hat OpenShift (preferred)

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Red Hat Enterprise Linux (RHEL)Red Hat SatelliteBash scriptingPython scriptingconfiguration managementsystem provisioningnetwork configurationLinux securitySTIGsIT automation

Soft Skills

verbal communicationwritten communicationattention to detailproblem-solvingcustomer advocacyproject managementcollaborationknowledge sharingtechnical reviewscase documentation

Certifications

Red Hat Certified Engineer (RHCE)Red Hat Certified Architect (RHCA)