Customer Success Executive – SAP Account

Red Hat

full-time

Posted on: 9/26/2025

Origin: • 🇩🇪 Germany

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About the role

Establish a trusted advisor relationship with key customer stakeholders and deliver a customer success and adoption strategy aligned to SAP's business goals
Serve as a trusted advisor to SAP to maximize value realized from Red Hat product subscriptions and services
Identify new opportunities and be responsible for onboarding, adoption, advocacy, retention, and growth of the customer account
Apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications
Orchestrate design & discovery sessions to build implementation plans in line with customer business goals
Act as the Voice of the Customer; share insights and best practices and connect with Engineering and Product teams to remove blockers
Assess customer knowledge of Red Hat’s products and overall cloud readiness and ensure delivery through partners
Meet or exceed assigned growth and revenue targets
Lead, coordinate, influence, and focus organizational energy across Red Hat departments and partner teams to deliver on the customer success strategy and handle customer-impacting issues

7+ years of experience working in an enterprise software environment as a Software Sales, Customer Success Executive or technical advisor with focus on business development
Demonstrated knowledge of the SAP domain that enables the development of a well-defined vision and strategy
Substantial customer success experience, experience advocating for customers and ability to foster and cultivate relationships with strategic customers and partners
Industry transformation vision and the ability to explain technical topics
Experience with technical project planning and execution management
Ability to independently deliver consultative type customer facing engagements
Practical knowledge of DevOps and agile concepts, application development and deployment tools
Practical experience of one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus
Recent Public Cloud certification is a distinct advantage
Proficiency in articulating the business value associated with Red Hat (or related) products and solutions
Solid understanding of the open-source development model and open-source software solutions
Experience executing change management within software development teams or enterprise organizations
Outstanding communication skills (fluent in German and English)
Willingness to travel/ be onsite at the customer location up to 50%
Preferably located in the area around Frankfurt or Stuttgart, Germany