Customer Success Manager

• Establish a trusted advisor relationship with key customer stakeholders and deliver a customer success and adoption strategy aligned to SAP's business goals
• Serve as a trusted advisor to SAP to maximize value realized from Red Hat product subscriptions and services
• Identify new opportunities and be responsible for onboarding, adoption, advocacy, retention, and growth of the customer account
• Apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications
• Orchestrate design & discovery sessions to build implementation plans in line with customer business goals
• Act as the Voice of the Customer; share insights and best practices and connect with Engineering and Product teams to remove blockers
• Assess customer knowledge of Red Hat’s products and overall cloud readiness and ensure delivery through partners
• Meet or exceed assigned growth and revenue targets
• Lead, coordinate, influence, and focus organizational energy across Red Hat departments and partner teams to deliver on the customer success strategy and handle customer-impacting issues

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