Manager, Technical Account Management

Red Hat

. Manage and lead a team of Technical Account Managers in Singapore .

Posted 4/21/2026full-timeSingapore • 🇸🇬 SingaporeJuniorWebsite

Tech Stack

Tools & technologies

Open Source

About the role

Key responsibilities & impact

Manage and lead a team of Technical Account Managers in Singapore
Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills
Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
Closely working with APAC TAM Leadership Team and ASEAN Services Leadership Team for strategies and initiatives in the region
Become a TAM champion for the sales team within the region and support TAM value proposition
Engage with customers for delivering seamless renewals and growth
Manage escalations in collaboration with local Sales and Services leaders and the Support Organization
Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction
Participate in hiring processes and cultivate a pipeline of talented candidates
Travel as necessary to visit customers and partners and attend conferences and other events if applicable

Requirements

What you’ll need

Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment
Excellent interpersonal skills and ability to inspire, coach, and motivate team members
Ability to translate strategic plans into communication and implementation plans; experience in guiding significant change and management activities
Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds
Excellent written and verbal communication skills in English; Ability to interact courteously and effectively with customers, partners, and third-party vendors
Excellent critical thinking skills with the ability to make a timely decision
Ability to learn and apply new skills; ability to quickly process and effectively share knowledge
Commitment to customer service and to providing the best customer experience possible
Familiarity with Red Hat's portfolio of offerings and subscription business model
Knowledge of open source software solutions and open source as a business model
The ability and experience working in a matrix working environment

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Health insurance
401(k) matching

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successsupport engineeringcustomer servicesstrategic planningchange managementcritical thinkingopen source software solutionssubscription business modelmentorshipteam leadership

Soft Skills

interpersonal skillsinspiringcoachingmotivatingcommunication skillsdiplomatic interactioncustomer service commitmentknowledge sharingcollaborationdecision making