Implement the Red Hat Enterprise Linux portfolio, including RHEL, Satellite, IPA, Insights, and Red Hat Ligthspeed
Learn new technologies quickly, including system management, automation, and new operating system features
Travel frequently to work alongside our customers and geo delivery teams
Subject matter expert in the RHEL portfolio, from installation, configuration, and day-2 operations of platforms
Deploy and configure RHEL clusters (Pacemaker) to support highly available applications (e.g., SAP HANA)
Serve as a subject matter expert at the customer site, with a strong hands-on focus — addressing technical, development, and strategic IT requirements through hands-on implementation and direct engagement
Understand industry practices and Red Hat's policies, procedures, and values
Demonstrate good judgment in selecting the best methods to obtain a solution
Team up with our customers to rapidly build application prototypes using modern application development practices and open source emerging technologies
Collaborate with project and customer team members to meet timelines and goals
Contribute to project documentation and diagrams, including ticket or bug management
Mentor and share your knowledge with customers and the existing team
Define and promote the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market
Implement solutions using design principles, integration points, and automation methods
Handle tough problems innovatively
Lead the creation and validation of Red Hat Enterprise Linux solutions, from detailed delivery guides to task lists
Subject Matter expert on the Services Portfolio
Work alongside the Services Portfolio Manager to maintain existing solutions

Requirements

Associates' or Bachelor's degree or higher in computer science or a technical discipline
Red Hat Certified: RHCE (RHCA preferred)
Experience leading successful modern platform and cloud platform enterprise-level projects
Bare-Metal Infrastructure: Deep Linux (RHEL) and automated hardware provisioning (BIOS/UEFI, RAID, BMC/Redfish, Kickstart/Cobbler)
Advanced Networking: L2/L3 concepts, DHCP/DNS, Load Balancing, CNI (OVN-K, Calico, SR-IOV), and network security/firewall policies
Storage: Distributed/local storage, RAID/NVMe, performance tuning, and data management/DR (Velero, OADP, Ceph/ODF)
Kubernetes/OpenShift: Cluster architecture, lifecycle management (IPI/UPI, Kubeadm), bare-metal deployment patterns (Metal3, Ironic), Day-2 operations, Operators, and GitOps
Automation & IaC: Strong proficiency in Ansible and Infrastructure-as-Code (Terraform, Helm)
Scripting (Bash, Python, Go)
Security & Compliance: Linux hardening (RBAC, SCC, network policies, TLS/PKI), and compliance standards (NIST, CIS)
Observability: Logging/monitoring (Prometheus, Grafana, ELK) and advanced platform/network troubleshooting (etcd, kernel, tcpdump)
Additional technologies a plus: OpenShift, OpenStack, Red Hat Virtualization, VMware vSphere, Microsoft Hyper-V, Amazon Web Services (AWS), or Microsoft Azure
Experience across one or more vertical industry areas
Ability to lead design workshops, create clear documentation, and provide knowledge transfer for Day-0/1/2 planning
Demonstrated track record of working in a strategic advisory role to senior IT and business executives
Applied knowledge and experience working in agile, scrum, and DevOps teams
Excellent written, verbal communication, and presentation skills
Willingness to travel to customer locations about 20-30 weeks per year on average (this is a global role)
English, and ideally, other language skills
Ability to travel internationally.

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Red Hat Enterprise LinuxRHELAutomationAnsibleInfrastructure-as-CodeTerraformKubernetesOpenShiftScriptingLinux hardening

Soft Skills

Team collaborationMentoringProblem-solvingCommunicationDocumentationJudgmentLeadershipKnowledge transferCustomer engagementAdaptability

Certifications

Red Hat Certified: RHCERHCA