Red Hat

Senior Manager, Technical Account Management

Red Hat

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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Job Level

Senior

Tech Stack

Open Source

About the role

  • Manage and lead a team of Technical Account Managers in Japan
  • Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills
  • Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
  • Closely working with APAC TAM Leadership Team and Japan Services Leadership Team for strategies and initiatives in the region
  • Become a TAM champion for the sales team within the region and support TAM value proposition
  • Engage with customers for delivering seamless renewals and growth
  • Manage escalations in collaboration with local Sales and Services leaders and the Support Organization
  • Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction
  • Participate in hiring processes and cultivate a pipeline of talented candidates
  • Travel as necessary to visit customers and partners and attend conferences and other events if applicable

Requirements

  • Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment
  • Excellent interpersonal skills and ability to inspire, coach, and motivate team members
  • Ability to translate strategic plans into communication and implementation plans; experience in guiding significant change management activities
  • Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds
  • Excellent written and verbal communication skills in both Japanese and English
  • Excellent critical thinking skills with the ability to make a timely decision
  • Commitment to customer service and to providing the best customer experience possible
  • Familiarity with Red Hat's portfolio of offerings and subscription business model
  • Knowledge of open source software solutions and open source as a business model
  • The ability and experience working in a matrix working environment
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Inclusion policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsupport engineeringchange managementopen source software solutionsRed Hat portfoliosubscription business model
Soft Skills
interpersonal skillsinspirecoachmotivatecommunication skillscritical thinkingcustomer servicecollaboration