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Tech Stack
Tools & technologiesOpen Source
About the role
Key responsibilities & impact- Manage and lead a team of Technical Account Managers in Japan
- Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills
- Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
- Closely working with APAC TAM Leadership Team and Japan Services Leadership Team for strategies and initiatives in the region
- Become a TAM champion for the sales team within the region and support TAM value proposition
- Engage with customers for delivering seamless renewals and growth
- Manage escalations in collaboration with local Sales and Services leaders and the Support Organization
- Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction
- Participate in hiring processes and cultivate a pipeline of talented candidates
- Travel as necessary to visit customers and partners and attend conferences and other events if applicable
Requirements
What you’ll need- Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment
- Excellent interpersonal skills and ability to inspire, coach, and motivate team members
- Ability to translate strategic plans into communication and implementation plans; experience in guiding significant change management activities
- Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds
- Excellent written and verbal communication skills in both Japanese and English
- Excellent critical thinking skills with the ability to make a timely decision
- Commitment to customer service and to providing the best customer experience possible
- Familiarity with Red Hat's portfolio of offerings and subscription business model
- Knowledge of open source software solutions and open source as a business model
- The ability and experience working in a matrix working environment
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Inclusion policies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successsupport engineeringchange managementopen source software solutionsRed Hat portfoliosubscription business model
Soft Skills
interpersonal skillsinspirecoachmotivatecommunication skillscritical thinkingcustomer servicecollaboration