Provide hands-on administration, integration support, and maintenance for the customer's Red Hat core infrastructure
Assist in the design, development, and maintenance of Standard Operating Environments (SOEs)
Perform technical reviews, system health checks, and share knowledge to proactively identify and prevent issues
Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues
Provide advice and guidance to customers about their current and future Red Hat products
Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process
Perform duties physically on-site at the customer's facility located in Tampa, FL acting as a seamlessly integrated extension of their IT operations team

Requirements

US Citizenship Required
Security Clearance: TS/SCI
Expert-level knowledge of Red Hat Enterprise Linux (RHEL) and Red Hat Satellite
Deep understanding of configuration management, system provisioning, network configuration, and Linux security/compliance baselines (e.g., STIGs)
Proficiency in Bash or Python scripting, and familiarity with source code management tools like Git
Prior experience in a support, system administration, engineering, or quality assurance organization, particularly within the public sector or enterprise environments
Outstanding verbal and written communication skills
Ability to manage multiple issues and projects with an eye for detail and shifting priorities in a high-stakes environment
Willingness to provide after-hours coverage (on-call duty) as mission requirements dictate
Bachelor's degree in a technology-related discipline (computer science, IT, or engineering) (preferred)
Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) certification (preferred)
Working knowledge of IT automation using Red Hat Ansible Automation Platform (preferred)
Familiarity with containerization concepts and Red Hat OpenShift (preferred)

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Red Hat Enterprise Linux (RHEL)Red Hat SatelliteBash scriptingPython scriptingconfiguration managementsystem provisioningnetwork configurationLinux securitySTIGsIT automation

Soft Skills

verbal communicationwritten communicationdetail-orientedproject managementproblem-solvingcustomer serviceteam collaborationadaptabilityknowledge sharingtime management

Certifications

Red Hat Certified Engineer (RHCE)Red Hat Certified Architect (RHCA)