Customer Success Executive

Red Hat

. Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.

Posted 4/1/2026full-timeMexico City • 🇲🇽 MexicoSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.
Orchestrate customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).
Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan critical deployment timelines and milestones.
Be the Voice of the Customer.
Share insights and best practices, and connect with appropriate Red Hat teams.
Involve the right resources to address and remove technical blockers to adoption.
Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion and retention, and loyalty.
Clearly and concisely explain Red Hat's business and technical value, our offerings and solutions, and how they address your customers’ strategic priorities.
Support the sales team to ensure that financial targets are achieved, including subscriptions for Red Hat’s offerings.
Deep understanding of software and services technical/business with the ability to work in a rapidly growing environment.
Understanding the relationship between customer success and services teams and other teams like sales, engineering, or support.
Comfortable guiding and conducting presentations for customers, the general public, and internal audiences.

Requirements

What you’ll need

7+ years working in enterprise software from a customer success management, technical sales, technical project management perspective.
Experience with technical project planning and execution management.
Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption.
Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.
Ability to independently facilitate consultative-type customer-facing engagements.
Experience with DevOps and agile concepts, application development, and deployment tools.
Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementtechnical salestechnical project managementaccount planningDevOpsagile conceptsapplication developmentdeployment toolspublic cloudintegration

Soft Skills

collaborationcommunicationpresentation skillsconsultative engagementproblem-solvingcustomer relationship managementstrategic thinkinginsight sharinginitiative planningadaptability

Certifications

Public Cloud certification