Technical Writer II

Red Hat

. Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation .

Posted 3/31/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $86,640 - $138,500 per yearWebsite

Tech Stack

Tools & technologies

Open Source

About the role

Key responsibilities & impact

Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation
Prioritize and deliver customer-focused documentation aligned to established processes
Provide feedback to other technical writers to improve the quality and consistency of our content
Work with quality engineering (QE) and development to improve the accuracy of your documentation
Address customer feedback, and promote continuous improvement of the documentation experience
Contribute to the achievement of team goals through completion of tasks
Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools
Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy
Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)
Engage with upstream communities to support upstream documentation and process improvements
Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as deep research, summarizing complex technical information, drafting communications, and enhancing problem-solving efficiency across the documentation lifecycle
Explore and experiment with emerging AI technologies relevant to technical writing.

Requirements

What you’ll need

Experience with the software development lifecycle
Familiarity with structured, topic-based authoring, information architecture
Ability to collaborate in a global team environment
Familiarity with version control systems and Git
Knowledgeable of Agile and rapid iteration releases
Demonstrated success taking accountability for project prioritization, execution, and completion
Knowledge of AI, ML, and MLOps concepts and technologies
Familiarity with upstream open source communities

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingdocumentationsoftware development lifecyclestructured authoringinformation architectureversion controlGitAgilemachine learningMLOps

Soft Skills

collaborationcustomer focusfeedbackcontinuous improvementaccountabilitycommunicationteamworkresearchproblem-solvingadaptability