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Red Hat

Customer Success Executive

Red Hat

. Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.

Posted 3/28/2026full-timeFortaleza • 🇧🇷 BrazilSeniorLeadWebsite

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact
  • Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.
  • Orchestrate customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).
  • Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan critical deployment timelines and milestones.
  • Be the Voice of the Customer.
  • Share insights and best practices, and connect with appropriate Red Hat teams.
  • Involve the right resources to address and remove technical blockers to adoption.
  • Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion and retention, and loyalty.
  • Clearly and concisely explain Red Hat's business and technical value, our offerings and solutions, and how they address your customers’ strategic priorities.
  • Support the sales team to ensure that financial targets are achieved, including subscriptions for Red Hat’s offerings.

Requirements

What you’ll need
  • 7+ years working in enterprise software from a customer success management, technical sales, technical project management perspective.
  • Experience with technical project planning and execution management.
  • Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption.
  • Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.
  • Ability to independently facilitate consultative-type customer-facing engagements.
  • Experience with DevOps and agile concepts, application development, and deployment tools.
  • Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.

Benefits

Comp & perks
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer success managementtechnical salestechnical project managementaccount planningDevOpsagile conceptsapplication developmentdeployment toolspublic cloud integrationcloud readiness
Soft Skills
collaborationcommunicationconsultative engagementproblem-solvingcustomer advocacystrategic thinkinginsight sharinginitiative planningrelationship buildingadaptability
Certifications
Public Cloud certification