Support enterprise customers implementing Red Hat Ansible Automated Platform solutions
Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Specialize in Ansible Automation Platform, providing expertise on its implementation and use
Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
Provide strategic advice and guidance on current and future Red Hat products and solutions
Manage customer cases, maintaining clear and concise documentation
Collaborate with engineering, R&D, product management, and technical support teams
Create and maintain technical documentation for issue resolution and knowledge sharing
Manage and grow customer relationships through attentive, relationship-based support
Visit customer sites as needed and ensure exceptional service experience

Requirements

Experience in a technical support, software development or engineering, or quality assurance organization
Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Bachelor's degree in a technology-related discipline is preferred
Residence within the U.S. Central or Eastern Time Zone
Software engineering background; experience with RPM-based Linux technologies
Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative is preferred
Experience working in DevOps environments preferred
Experience with container technologies such as Docker, Podman, and Kubernetes preferred
Experience deploying applications in cloud environments and developing containerized applications a plus
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred
Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Red Hat Ansible Automation PlatformChefPuppetSaltStackconfiguration managementapplication deploymentinfrastructure orchestrationLinux system administrationDockerKubernetes

Soft Skills

customer advocacycommunicationrelationship managementproblem-solvingdocumentationcollaborationtechnical reviewmulti-taskingstrategic adviceknowledge sharing