Contribute code to increase the scalability and reliability of the service
Contribute software tests and participate in peer review to increase the quality of our codebase
Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
Participate in a regular on-call schedule, including occasional paid weekends and holidays
Practice sustainable incident response and blameless postmortems
Resolve customer issues escalated from the Red Hat Global Support team
Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve
Collaborate with cross-functional teams to identify opportunities for AI integration within the software development lifecycle

Requirements

A bachelor's degree in Computer Science or a related technical field involving software or systems engineering is required
Experience programming in at least one of these languages: Python, Golang, Java, C, C++ or another object-oriented language
Experience working with public clouds such as AWS, GCP, or Azure
Ability to collaboratively troubleshoot and solve problems in a team setting
Experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.)
Experience working with complex distributed systems
Direct experience with Kubernetes or OpenShift is a plus
A demonstrated ability to debug, optimize code and automate routine tasks
A basic understanding of Unix/Linux operating systems
5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider
3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
3+ years of experience with enterprise configuration management software like Ansible, Puppet, or Chef
2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred
2+ years of experience delivering a hosted service
Demonstrated ability to quickly and accurately troubleshoot system issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
Solid communications skills and experience working directly with and presenting to customers
1+ year(s) of experience with Kubernetes is a plus
1+ year(s) of experience with docker-based containers is a plus

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, and employee assistance program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

PythonGolangJavaCC++KubernetesOpenShiftUnix/LinuxRed Hat Enterprise LinuxPrometheus

Soft skills

collaborative troubleshootingproblem solvingmentoringknowledge sharingcommunicationteamworkself-improvementcustomer interactionpeer reviewincident response