Red Hat

Technical Support Engineer

Red Hat

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Job Level

Mid-LevelSenior

Tech Stack

DockerKubernetesLinuxOpenShiftUnix

About the role

  • Ensure that customers get the maximum value from and easily use our products and subscriptions
  • Support customers by responding within the designated service-level agreement to inquiries
  • Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
  • Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
  • Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

Requirements

  • 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
  • Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred
  • Exceptional command of English with strong written and oral communication skills
  • Fundamental understanding of Kubernetes and/or Openshift
  • Experience with Podman, Docker, Kubernetes, Openshift or a combination of each
  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
  • Ability to communicate clearly and effectively with customers that have various levels of technical expertise
  • First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
  • Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
  • Experience with non x86_64 architectures (ppc64, s390x, arm) would be beneficial
  • Some previous software scripting or programming experience would be beneficial
  • Ability to multitask, prioritize, and work well under pressure
  • Bachelor's degree or equivalent experience within the enterprise IT sector
  • A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting
  • A Red Hat Certified Engineer (RHCE) certification is a strong bonus
Benefits
  • Unlimited number of support incidents
  • Product documentation
  • Security patches and updates
  • Upgrades to the newest versions of the software

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LinuxUNIXKubernetesOpenshiftPodmanDockertroubleshootingdebuggingnetworkingscripting
Soft skills
customer servicecommunicationproblem solvingmultitaskingprioritizationcollaborationinvestigationadaptabilitypatienceattention to detail
Certifications
Red Hat Certified System Administrator (RHCSA)Red Hat Certified Engineer (RHCE)