Red Hat

Associate Software Maintenance Engineer – Linux, Kubernetes

Red Hat

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

Tech Stack

AWSAzureGoogle Cloud PlatformKubernetesLinuxOpenShift

About the role

  • Provide technical support to Red Hat enterprise customers
  • Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
  • Exceed customer expectations by providing outstanding customer service
  • Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat knowledge management system while working on customer issues

Requirements

  • 2+ years of Linux experience in the enterprise sector, with excellent administration skills
  • Thorough knowledge of the Linux kernel, networking, and memory management
  • Excellent troubleshooting skills, and a passion for problem solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
  • Plus to have any knowledge with Kubernetes, AWS/GCP/Azure/OpenShift or Virtualization
  • Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.
Benefits
  • Flexible working hours
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LinuxLinux kernelnetworkingmemory managementtroubleshootingKubernetesAWSGCPAzureOpenShift
Soft skills
customer serviceproblem solvinginvestigationinitiativecustomer-centric focusrelationship buildingcreativityadaptabilitycommunicationcollaboration