Technical Writer II

Red Hat

full-time

Posted on: 9/6/2025

Origin: • 🇺🇸 United States • North Carolina

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💰 $75,320 - $120,480 per year

Mid-LevelSenior

CloudKubernetesLinuxOpen Source

About the role

Work closely with content strategists, documentation program managers, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for target audiences within scheduled timelines
Actively participate in meetings to stay on top of developments and to advocate for the user
Respond to customer feedback to address content gaps and promote continuous improvement of the documentation experience
Collaborate across various writing teams to help improve processes for content creation, delivery, and maintenance
Provide feedback and mentor other technical writers to improve the quality and consistency of our content
Keep up to date on changes to our toolchain, versioning systems, offerings, customer use cases, support issues, and business strategy
Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)
Explore and experiment with emerging AI technologies relevant to documentation development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling

Ability to independently conduct research and collaborate with technical and subject matter experts to produce and improve documentation
Ability to understand and explain complex technical concepts concisely
Proficiency in modular authoring and version control systems
Experience with software and documentation development life cycles
Experience writing documentation to meet accessibility and usability requirements
Experience using a writing style guide
Familiarity with structured, topic-based authoring and information architecture
Knowledge of AI, ML, and MLOps concepts and technologies
(Plus) Knowledge of open source philosophies and Red Hat products
(Plus) Hands-on experience with Linux
(Plus) Hands-on experience with GitHub
(Plus) Experience with Search Engine Optimization (SEO) in the context of product documentation
(Plus) Experience in leading cross-team initiatives and mentoring writers
(Plus) Familiarity with agile software development
(Plus) Experience with DITA
Note: We expect you to only meet some of these requirements to join our team.