Engineering Manager

• Lead a global engineering team to design, develop, operate, and deliver the ROSA service and associated features/outcomes
• Drive technical discussions, architecture design, cross-team engineering collaboration, and engagement with customers and partners
• Manage the day-to-day activities of the team, coordinate with other contributing teams, and own the delivery of features, updates, and operational excellence.
• Collaborate with team leads, architects, and engineers on product design, architecture, and technical direction
• Work closely with cross-functional teams—including Product Management, Documentation, and Support—to ensure a high-quality service experience for customers.
• Partner with Red Hat’s global customer and partner support teams to resolve escalated issues efficiently.
• Coach and mentor team members, providing regular feedback and supporting career development and growth.
• Champion the adoption of AI within the team to improve development, testing, and operational workflows
• Advocate for resources—such as training, tools, or dedicated exploration time—to increase the team’s AI literacy and capabilities.
• Ensure ethical AI use, addressing data privacy, bias mitigation, intellectual property, and responsible disclosure
• Foster a safe environment for experimentation with AI technologies, supporting projects that enhance efficiency, simplify processes, or analyze code/metrics.
• Encourage rapid testing, learning from failures, and continuous improvement.

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