Support Engineer

• Serve as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform as well as working with our Red Hat Ceph Storage and OpenShift Data Foundations teams.
• Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;
• Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;
• Constantly work on your troubleshooting skills and keep up with the latest technology trends
• Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction;
• Contribute to the global Red Hat’s knowledge management system;
• Cooperate with your colleagues on different projects; be a respected member of the global team;
• Work with Red Hat’s ticketing systems and tools to directly assist Red Hat OpenShift Container Platform (RHOCP), Red Hat Ceph Storage (RHCS), and Red Hat OpenShift Data Foundations (RHODF) customers while collaborating with other Red Hat engineers and teams;
• Be available to perform weekend and holiday shift duties on a rotational schedule;
• Contribute to the open source community and to the code of Red Hat offerings.

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