Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption
Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes
Requirements
Ability to lead and deliver consultative type customer-facing engagements
Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
Demonstrable presentation and facilitation skills
Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately delivery on customer outcomes
Willingness to travel within the region, visit customers and partners, attend conferences and other events
Significant technical experience in at least one major IT domain, such as Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
Expert level hand-on experience with AAP
High-level familiarity with Chef, Puppet, Salt, and others in the space
Experience in scripting and coding (especially Python)
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, and employee assistance program
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