Account Executive
Blue Alliance
MSP Operations Manager
Red Cup IT
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the daily operations of the MSP team responsible for delivering IT services and support to clients.
- Manage personnel, optimize workflows, ensure service quality, and drive continuous process improvement to meet client expectations and business goals.
- Manage and lead a team of technical analysts, engineers, and support staff delivering IT infrastructure and managed services to clients.
- Oversee client deliverables, ensuring projects and service requests are completed on time, within scope, and with high quality.
- Develop and implement operational processes, best practices, and efficiency measures to improve service delivery and client satisfaction.
- Coordinate resource allocation and scheduling to optimize team productivity and response times.
- Monitor and analyze operational KPIs and service metrics to identify areas for improvement.
- Collaborate with internal departments and external vendors to support MSP service goals and compliance standards.
- Manage budgets, forecasting, and reporting for operational performance and resource planning.
- Provide coaching, mentoring, and development opportunities for team members.
- Ensure adherence to industry standards, regulatory requirements, and security policies in service delivery.
- Support business growth initiatives and client retention through strategic planning and operational excellence.
- Travel may be required to client sites or other operational locations as needed.
Requirements
- Proven experience in operations management within an MSP or IT services environment.
- Strong leadership and team management skills with the ability to motivate and develop technical staff.
- Experience with workflow analysis, process improvement, and performance management.
- Familiarity with IT infrastructure, managed services delivery, and client relationship management.
- Excellent organizational, communication, and problem-solving abilities.
- Ability to handle budgeting, financial reporting, and resource planning.
- Flexibility to adapt to changing priorities and business needs.
