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Red Clay Consulting

CX4U Architect

Red Clay Consulting

Oracle CX4U Architect leading design and implementation of Oracle CX4U solutions. Focused on utility clients and transforming customer experiences through technology.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies
CloudIoTOracle

About the role

Key responsibilities & impact
  • Lead architecture and design of Oracle CX4U implementations
  • Validate integrations between CX4U and smart meter infrastructure
  • Develop technical architecture documentation and solution blueprints
  • Serve as CX4U subject matter expert in client-facing engagements
  • Translate complex client requirements into functional and technical design documents
  • Guide clients in AI-powered personalization strategies
  • Manage solution scope and collaborate with project managers
  • Configure Oracle CX4U modules and lead system integration efforts
  • Champion sustainability-focused CX capabilities
  • Mentor junior consultants and deliver training sessions

Requirements

What you’ll need
  • 8+ years of Oracle Utilities consulting or implementation experience
  • 3 years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent)
  • Expertise in at least two Oracle Utilities products: CC&B, C2M, MDM, CCS, or MWM
  • Experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems (Sensus, Itron, Landis+Gyr preferred)
  • Proven track record in full lifecycle CX platform implementations
  • Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements
  • Experience with AI/ML-driven analytics platforms
  • Excellent written and verbal communication skills

Benefits

Comp & perks
  • Professional development opportunities
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Oracle CX4UOracle UtilitiesCX CloudCC&BC2MMDMCCSMWMAI/ML-driven analyticssystem integration
Soft Skills
leadershipmentoringcommunicationclient engagementcollaborationdocumentationtraining