Own the customer lifecycle: Lead customers through onboarding, implementation, adoption and ongoing success, ensuring time-to-value is fast and measurable
Partner with SOC Teams: Work directly with analysts, engineers, and security leaders to operationalize Andesite within their workflows.
Drive Adoption and Value: Ensure customers are actively using the platform and realizing tangible outcomes tied to their security objectives.
Act as a Trusted Advisor: Engage with both technical stakeholders and security leadership, aligning Andesite to their operational and strategic goals.
Identify Risk & Expansion Opportunities: Proactively manage account health, mitigate risk, and identify opportunities for growth and expansion.
Build the CS Function: Help define onboarding frameworks, success plans, health scoring and customer engagement models from scratch.
Close the Feedback Loop: Partner closely with Product and Engineering to translate customer needs into actionable product insights.
Support Technical Integrations: Guide customers through integrations (APIs, data sources, workflows) and troubleshoot as needed

Requirements

Customer Success Experience: 3-6+ years in Customer Success, Technical Account Management, or similar customer-facing roles in the SaaS environment. Must have owned post-sales relationships end to end.
Security Domain Experience: Experience working with cybersecurity products or teams - ideally with exposure to SOC workflows, detection/responses or security operations.
Technical Aptitude: Comfortable working with APIs, integrations, and troubleshooting technical issues alongside customer teams. You don’t need to be an engineer, but you should be technically fluent.
Builder Mindset: Experience in early-stage startups or building new processes/functions. Comfortable with ambiguity and creating structure where none exists.
Executive & Technical Communication: Ability to engage credibly with SOC analyst as well as CISOs or security leadership.

Benefits

A competitive salary, bonus, and equity package
100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
Unlimited PTO, with your manager’s approval
Flexible work environment where you manage your workday
A remote-first environment, with occasional travel to collaborate with customers, your team, and teammates from across the company in person
14 weeks of fully-paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIsintegrationstroubleshootingcustomer lifecycle managementonboarding frameworkssuccess planshealth scoringcustomer engagement models

Soft Skills

customer success experiencetrusted advisorexecutive communicationtechnical communicationbuilder mindsetability to engage with stakeholdersproactive account management