Weekend Strategic Partnership Specialist, Customer Care

Recycled Materials Association (ReMA)

Strategic Partnership Specialist managing customer and vendor relationships in waste management and recycling. Focused on enhancing sustainability and operational efficiencies while retaining customers and growing the business.

Posted 4/21/2026full-timeRemote • Arizona, Connecticut, Florida, Kansas, Maryland, Massachusetts, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $31 per hourWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Effectively Manage and grow Book of Business in the Strategic Partnership Team.
Ensuring retention metrics and customers remain under long-term contracts.
Generating new opportunities within existing customer network for new sites, adding new services for existing customers.
Attending sales meetings and conducting business reviews with Key Accounts regularly.
Ensure daily use of CRM for customer activities and sales pipeline management.
Using customer and prospect CRM management software and updating relevant information held in these systems daily.
Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.
Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.
Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
Other duties or projects as requested.

Requirements

What you’ll need

2+ years experience in Account Management, procurement negotiations, and/or customer success.
Bachelor degree or equivalent
Must have excellent verbal and written communication skills.
Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
Self-driven with the ability to effectively prioritize and execute tasks
Ability to work in a team environment, while delivering independent results
High degree of knowledge of service industry is preferred
Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Paid Vacation
Holidays
Sick Days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementprocurement negotiationscustomer successproject executiontask prioritizationmulti-taskingwaste auditingdiversion reportingservice industry knowledgeCRM management

Soft Skills

verbal communicationwritten communicationresponsibilityself-driventeamworkindependent resultscustomer relationship managementproblem-solvingrecommendation skillspresentation skills

Certifications

Bachelor degree