Senior Agent Account Management, SME
jobs.com
Strategic Partnerships Specialist
Recycled Materials Association (ReMA)
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Connecticut, Florida, Kansas, Maryland, Massachusetts, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Utah, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $60,000 per year
Job Level
JuniorMid-Level
Tech Stack
ERPOracle
About the role
- Effectively Manage and grow Book of Business in the Strategic Partnership Team
- Ensuring retention metrics and customers remain under long-term contracts
- Generating new opportunities within existing customer network for new sites, adding new services for existing customers
- Attending sales meetings and conducting business reviews with Key Accounts regularly
- Ensure daily use of CRM for customer activities and sales pipeline management
- Using customer and prospect CRM management software and updating relevant information held in these systems daily
- Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs
- Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals
- Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required
- Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio
- Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests
- Other duties or projects as requested.
Requirements
- 2+ years experience in Account Management, procurement negotiations, and/or customer success
- Bachelor degree or equivalent
- Must have excellent verbal and written communication skills
- Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
- Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
- Self-driven with the ability to effectively prioritize and execute tasks
- Ability to work in a team environment, while delivering independent results
- High degree of knowledge of service industry is preferred
- Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.
Benefits
- Medical, Dental, Vision, Life Insurance, and Short-Term Disability
- Paid Vacation, Holidays, and Sick Days
- Additional Educational opportunities and training may be available at the approval of management
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementprocurement negotiationscustomer successproject executiontask prioritizationmulti-taskingwaste auditingdiversion reportingservice industry knowledgeCRM management
Soft skills
verbal communicationwritten communicationresponsibilityself-driventeamworkindependent resultscustomer relationship managementrecommendation makingpresentation skillsnetworking
Certifications
Bachelor degree
