Customer Success Manager — Parental Leave Cover
RECUP
full-time
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Master our customer journey and processes: ensure a seamless and successful customer journey — from onboarding and active engagement to long-term collaboration.
- Drive retention and loyalty: identify risks early and develop proactive strategies.
- Lead with data and insights: measure the success of your processes and initiatives and produce regular reporting.
- Empower collaboration and projects: lead a cross-functional project team and ensure efficient, customer-centric collaboration.
Requirements
- At least 3 years of relevant professional experience in Customer Success / Retention Management
- Strong experience leading cross-functional projects and teams
- Proven ability to design, implement and optimize an excellent customer journey with a customer-centric mindset
- Ability to establish scalable processes and to derive and manage the corresponding measures
- Strong analytical skills and a data-driven working style
- Solution-oriented and growth mindset
- Genuine passion for the mission, boldness for courageous, committed action, and a collaborative, team-oriented attitude.
Benefits
- Responsible and purpose-driven work with real societal impact
- A fast-growing, dynamic company
- Plenty of development opportunities and scope to shape your role
- Flexible working models
- Space for autonomous work and initiative
- Personal, positive and professional working atmosphere
- Open feedback culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
collaborative attitudeteam-oriented attitudesolution-oriented mindsetgrowth mindsetanalytical skillscustomer-centric mindsetleadershipproject managementdata-driven working styleproactive strategy development