Junior Customer Support Analyst

Recruta

Junior Analyst providing technical support in an education company. Ensuring customer satisfaction and problem resolution through effective communication and task management.

Posted 6/23/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Provide customer service and technical support to clients, ensuring satisfaction and efficient resolution of issues.
Manage support tickets using help desk and CRM tools, ensuring proper tracking and follow-up.
Analyze data to identify trends and opportunities for improving customer support.
Document processes and customer interactions, keeping records organized and up to date.
Communicate clearly and concisely, both verbally and in writing, with customers and internal teams.
Manage multiple tasks simultaneously while maintaining organization and prioritizing requests.

Requirements

What you’ll need

Pursuing a bachelor’s degree in Business Administration, Communications, Information Technology, Marketing, or related fields.
Experience with customer service, technical support, and CRM tools.
Familiarity with SaaS, ticket management, and Microsoft Office suite.
Strong written and verbal communication skills.
Behavioral competencies such as empathy, proactivity, teamwork, and adaptability.
Strong organizational skills and the ability to multitask to handle diverse requests.

Benefits

Comp & perks

Competitive benefits.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical supportdata analysisticket managementCRM toolsSaaSMicrosoft Office

Soft Skills

communicationempathyproactivityteamworkadaptabilityorganizational skillsmultitasking