Senior ServiceNow Consultant, ITOM
RecruityTalent
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions
- Monitor system performance and troubleshoot issues to ensure high availability and reliability
- Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices
- Develop and maintain workflows, business rules, UI policies, and client scripts
- Implement integrations with third-party systems using pre-built extensions and as needed, APIs
- Plan and execute platform upgrades and patches, ensuring minimal disruption
- Maintain compliance with best practices and governance standards
- Proactively identify opportunities for optimization and propose enhancements to improve platform performance and user experience
- Ensure platform security through proper role-based access controls and data protection measures
- Support audits and maintain documentation for compliance purposes
- Work closely with ITSM teams, developers, and business stakeholders to understand requirements and deliver solutions
- Actively safeguard the overall quality of the platform, monitor customizations, and manage technical debt through collaborative efforts with stakeholders, escalating issues when necessary to ensure long-term system integrity and reliability
Requirements
- 5+ years of experience administering ServiceNow in a large enterprise environment
- Strong knowledge of ITIL processes and ServiceNow ITSM modules
- Hands-on experience with ITOM modules and end-to-end implementations
- Experience with ServiceNow scripting (JavaScript, Glide API) and integrations
- ServiceNow System Administrator certification required
- Additional certifications (e.g., ITIL Foundation, ServiceNow Implementation Specialist, Business Process Management) preferred
- Solid architectural and analytical skills with the ability to build complex solutions
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
Benefits
- International projects
- In-office, hybrid, or remote flexibility
- Medical healthcare
- Recognition program
- Ongoing learning & reimbursement
- Well-being program
- Team events & local benefits
- Sports compensation
- Referral bonuses
- Top-tier equipment provision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow administrationITSM modulesITOM modulesJavaScriptGlide APIworkflow developmentbusiness rulesUI policiesclient scriptsAPI integrations
Soft skills
analytical skillsproblem-solvingcollaborationcommunicationorganizational skillsattention to detailproactive mindsetstakeholder managementquality assuranceoptimization
Certifications
ServiceNow System AdministratorITIL FoundationServiceNow Implementation SpecialistBusiness Process Management