Technical Support Specialist, Dutch

Recruityard

Join a growing support team as a Tier 1 Technical Support Specialist for EV charging solutions. Provide technical assistance to customers in a hybrid work environment based in Lisbon.

Posted 5/11/2026full-timeLisboa • 🇵🇹 PortugalMid-LevelSenior💰 €1,350 - €1,550 per monthWebsite

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
Stay current with the latest EV charger models, firmware updates, and support procedures.
Ensure compliance with safety and operational standards during all remote support interactions.

Requirements

What you’ll need

Fluency in Dutch and proficient in English.
High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
Proficiency in using CRM and ticketing systems.
Ability to work in a shift-based environment, including weekends and holidays.
Preferably has experience managing different support channels (chat, email, voice, back office).

Benefits

Comp & perks

Basic Salary: EUR 950.00 gross/month
Language Allowance ( Dutch + English): EUR 400.00/month
Meal Allowance of EUR 10.20 per day worked - up to EUR 224.40/month
Transport Allowance: EUR 40.00/month
Full training provided and paid
Health insurance after probation period

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnosticstroubleshootingnetwork troubleshootingelectrical systemsIoT devicesEV charging standardsfirmware updatestechnical supportcase handlingticketing system

Soft Skills

communication skillscustomer serviceproblem-solvingdocumentationprioritizationteam collaborationadaptabilityattention to detailtechnical explanationshift work

Certifications

technical training in ITtechnical training in electronicstechnical training in automotive systems