German Customer Service Representative

Recruityard

German Customer Support Agents assisting global brands in digital advertising. Providing technical support and enhancing advertising performance for high-value clients.

Posted 5/11/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,267 - €1,367 per monthWebsite

About the role

Key responsibilities & impact

Provide support to high-level clients via chat, email, and phone.
Assist customers with the self-serve advertising platform and related tools.
Deliver pre- and post-sales support for digital advertising products.
Troubleshoot and resolve technical issues, such as bugs or delivery errors.
Communicate updates and resolutions to clients in a timely and professional manner.
Identify opportunities for customers to enhance their advertising performance.
Gather client feedback and share product insights to improve user experience.

Requirements

What you’ll need

Fluency in German (mandatory) and proficient English.
Strong communication, problem-solving, and interpersonal skills.
Basic technical proficiency and computer skills.
Ability to manage multiple tasks in a fast-paced environment.
A team player with a proactive and customer-oriented mindset.
Previous experience in customer support or digital marketing is valued but not required.

Benefits

Comp & perks

Competitive monthly salary
Performance-based bonuses
Health insurance and employee discounts
Meal allowance
Full training provided and paid
Real career progression opportunities in a leading industry

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital advertisingtechnical troubleshootingself-serve advertising platformproblem-solvingcomputer skills

Soft Skills

communicationinterpersonal skillscustomer-oriented mindsetteam playerability to manage multiple tasks