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Bilingual Customer Consultant, German – English
RecruityardBilingual Customer Consultant providing support to German-speaking customers and troubleshooting issues. Ensuring high-quality service and excellent customer experience in a fully remote role.
About the role
Key responsibilities & impact- Providing support to German-speaking customers via phone, email and chat
- Troubleshooting technical and account-related issues
- Guiding users through platform features and functionality
- Ensuring an excellent customer experience at every interaction
- Gathering customer feedback to support service improvements
Requirements
What you’ll need- Fluent German and English (C1/C2 level)
- Previous customer support experience is a plus
- Strong communication and problem-solving skills
- Ability to work in a fast-paced digital environment
- Customer-focused mindset
Benefits
Comp & perks- Health insurance
- Permanent contract after 6 months
- Remote work within Portugal
- Meal Allowance: €10.20/day (≈ €214/month)
- Performance Bonus (max): €360
- Language Allowance (German+ English): €500
- Flex Work Allowance: €60
- Multicultural and international environment
- Career development opportunities
ATS Keywords
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Soft Skills
strong communication skillsproblem-solving skillscustomer-focused mindset