Technical Support, Italian

Recruityard

Technical Support Agent assisting users of a global technology platform. Fluent in Italian and English, providing remote tech support via chat, phone, and email.

Posted 5/1/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,520 - €1,880 per monthWebsite

About the role

Key responsibilities & impact

Provide remote technical support to users via chat, phone, and email.
Guide customers through technical troubleshooting, setup, and feature navigation.
Offer pre- and post-sales technical support to help users maximize platform benefits.
Handle inquiries about software bugs, system performance, and functionality.
Escalate unresolved issues to higher-tier support when necessary.
Document all interactions and resolutions in the system.
Ensure timely, clear, and customer-focused communication.

Requirements

What you’ll need

Fluency in Italian and English (mandatory).
Solid sales experience and strong communication skills.
Tech-savvy with the ability to learn new systems and tools quickly.
Customer-oriented mindset with strong problem-solving abilities.
Prior experience in technical support is highly valued but not required.

Benefits

Comp & perks

Basic Salary: EUR 920.00 gross/month
Performance Bonus (up to): EUR 360.00/month
Language Allowance ( Italian + English): EUR 250.00/month
Meal Allowance of EUR 10.20 per day worked
Assiduity Allowance: EUR 110.00/month
Flex Work Allowance: EUR 60.00/month
Full training provided and paid.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillscustomer-oriented mindsetproblem-solving abilitiestechnical troubleshootingtechnical support experience