Customer Support, French
Recruityard
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇹 Portugal
Visit company websiteSalary
💰 €1,157 per month
Job Level
Junior
About the role
- Provide support to high-level clients via chat, email, and phone.
- Assist customers with the self-serve advertising platform and related tools.
- Deliver pre- and post-sales support for digital advertising products.
- Troubleshoot and resolve technical issues, such as bugs or delivery errors.
- Communicate updates and resolutions to clients in a timely and professional manner.
- Identify opportunities for customers to enhance their advertising performance.
- Gather client feedback and share product insights to improve user experience.
Requirements
- Fluency in French (mandatory) and proficient English
- Strong communication, problem-solving, and interpersonal skills
- Basic technical proficiency and computer skills
- Ability to manage multiple tasks in a fast-paced environment
- A team player with a proactive and customer-oriented mindset
- Previous experience in customer support or digital marketing is valued but not required
Benefits
- Competitive monthly salary
- Performance-based bonuses
- Health insurance and employee discounts
- Meal allowance
- Full training provided and paid
- Real career progression opportunities in a leading industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical proficiencycomputer skillsdigital advertising productstroubleshootingproblem-solving
Soft skills
communicationinterpersonal skillscustomer-oriented mindsetteam playerability to manage multiple tasks