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Customer Support and Success Assistant, Part-Time
RecruitSACustomer Support & Success Assistant providing technical support for a growing software business. Assisting customers with software-related issues and maintaining customer satisfaction.
About the role
Key responsibilities & impact- Provide technical support to customers using the platform
- Troubleshoot and resolve platform-related issues
- Assist customers with navigating and understanding system functionality
- Escalate more advanced technical issues where necessary
- Help maintain high customer retention and satisfaction
- Assist in building support documentation and knowledge bases
- Work alongside AI support tools and support automation systems
- Identify recurring customer issues and suggest process improvements
Requirements
What you’ll need- Previous experience in a technical customer support or customer success role
- Strong troubleshooting and problem-solving abilities
- Comfortable learning and working with software platforms
- Excellent written and verbal communication skills
- Experience using support platforms such as Zendesk, Fin, Intercom, or similar
- Ability to explain technical concepts in a simple and user-friendly way
- Strong attention to detail and ability to work independently
- Bonus: Experience with GoHighLevel SaaS or property software experience
- Bonus: Experience implementing support systems, AI support tools, or knowledge bases
Benefits
Comp & perks- To be Discussed 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
troubleshootingproblem-solvingsupport documentationknowledge basesAI support toolssupport automation systemsGoHighLevelSaaSproperty software
Soft Skills
customer supportcustomer successwritten communicationverbal communicationattention to detailindependent work