RecruitSA

Customer Support

• Provide technical support to customers using the platform
• Troubleshoot and resolve platform-related issues
• Assist customers with navigating and understanding system functionality
• Escalate more advanced technical issues where necessary
• Help maintain high customer retention and satisfaction
• Assist in building support documentation and knowledge bases
• Work alongside AI support tools and support automation systems
• Identify recurring customer issues and suggest process improvements

Customer Support and Success Assistant, Part-Time