Operations – Customer Success Assistant

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Remote Operations & Customer Success Assistant for client onboarding and administrative coordination within an international utilities platform. Supporting service delivery and administrative tasks to ensure smooth transitions.

Posted 7/15/2026contractRemote • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 16,000 - ZAR 18,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and customer service skills, with a focus on tenant onboarding and supplier liaison within the property and utilities sectors. Proficient in managing digital outreach and maintaining accurate records to support operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceTenant Onboarding SupportAdministrative CoordinationDigital Content CreationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative Record KeepingCustomer OnboardingData ManagementWorkflow GovernanceDigital Media Management

Soft Skills

Organizational SkillsAttention to DetailIndependent Work CapabilityProfessional Communication

Certifications & Qualifications

Legal Authorization for Independent Contract Work

Industry Keywords

Property IndustryReal EstateUtilities SectorCustomer Success Functions

About the role

Key responsibilities & impact

Partner Coordination: Support relationships with letting agent partners through regular communication, contacting agents to source new properties and assisting with the generation of service order forms.
Enquiry Management: Respond promptly to incoming customer service enquiries received across telephone, email, and digital messaging channels.
Tenant Onboarding: Guide new customers systematically through the onboarding process for their energy, gas, and broadband services to facilitate a smooth move-in journey.
Supplier Liaison: Coordinate directly with various utility suppliers to manage registration requests and track operational installation timelines.
Data and Workflow Governance: Maintain accurate administrative records, update internal tracking systems, schedule operational follow-ups, and notify letting agents upon successful tenant onboarding.
Digital Outreach Support: Assist with targeted professional networking outreach campaigns and create engaging content to help support the management of digital media pages.
General Administration: Execute daily general office administration tasks as required to maintain seamless day-to-day operations.

Requirements

What you’ll need

Between 1 and 3 years of experience in a dedicated administrative, customer service, or operational coordination role.
Excellent verbal and written English communication skills.
Strong organisational capabilities paired with excellent attention to detail.
High level of comfort communicating professionally across telephone, email, and mobile messaging networks.
Documented capability to work independently within a remote office environment.
A reliable internet connection and a suitable, quiet home office configuration.
Legal authorization to engage in independent contract work within the South African market.
Previous professional experience gained within the property, real estate, or utilities industry sectors (Desirable).
Prior experience supporting customer onboarding or client success functions (Desirable).
Basic experience creating promotional or brand content for digital networking platforms (Desirable).

Benefits

Comp & perks

Fully remote work model providing absolute geographical flexibility within South Africa.
Entrepreneurial, supportive team culture that values proactive skill development and hands-on operational training.
Structured commercial exposure to expanding international business frameworks and global partnership models.