Social Media Coordinator

RecruitMyMom

Social Media & Community Coordinator monitoring community engagement and online reputation for a doggy day-care brand. Handling customer interactions with care and professionalism across multiple social platforms.

Posted 7/15/2026part-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 280 - ZAR 300 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community management and social media engagement, with a strong focus on brand communication, content scheduling, and crisis management. Proficient in utilizing social media platforms and tools to enhance customer interactions and maintain brand integrity.

Highest-signal resume keywords

Community ManagementSocial Media EngagementContent SchedulingCrisis ManagementWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Community ManagementSocial Media ManagementContent CreationVideo EditingCustomer Response ManagementDigital MarketingBrand Guidelines AdherenceEscalation ProtocolsOnline Review ManagementMulti-Location Business Support

Soft Skills

Attention to DetailJudgmentOrganizational SkillsIndependenceCommunication Skills

Tools & Technologies

Meta Business SuiteSocial Media Scheduling PlatformsGoogle Business ProfileCapCutFacebookInstagramTikTokRedditNextdoorTrustpilot

Industry Keywords

Regulated Industry ExperienceReputationally Sensitive SituationsCustomer InteractionDigital Asset ManagementLocal Business Listings

About the role

Key responsibilities & impact

Monitor and manage online communities across established and new platforms including Facebook, Instagram, TikTok, Reddit, and Nextdoor using approved messaging, response templates, and established escalation protocols.
Monitor and draft personalized, on-brand responses to reviews on platforms such as Google and Trustpilot, while tracking recurring feedback to share insights with the wider business.
Identify sensitive, high-risk, or complex customer interactions, applying strict playbook guidelines to escalate reputational issues, media enquiries, safeguarding concerns, or legal matters promptly.
Create and publish updates to ensure local business listings remain accurate, while assisting with location-specific campaigns and promotions.
Schedule content across multiple platforms, coordinate approvals, and maintain organized digital asset libraries and publishing calendars.
Produce engaging social media graphics, repurpose existing assets into short-form content, and execute basic video edits to support marketing campaigns.

Requirements

What you’ll need

Minimum of two years' experience in community management, social media, or digital marketing.
Exceptional written English and communication skills.
Proven ability to exercise good judgement and recognize when situations require formal escalation rather than engagement.
Direct experience responding to customer comments, messages, and online reviews.
Strong understanding of Facebook, Instagram, TikTok, and Reddit.
Experience using social media scheduling platforms and Meta Business Suite.
High level of organisation with excellent attention to detail.
Ability to work independently, manage multiple priorities, and adhere strictly to structured communication frameworks, brand guidelines, and PR playbooks.
Experience working within a regulated industry sector. (Desirable)
Experience managing online communities during reputationally sensitive situations. (Desirable)
Experience with Google Business Profile. (Desirable)
Experience using Nextdoor. (Desirable)
Experience with CapCut or similar video editing software. (Desirable)
Experience supporting multi-location businesses. (Desirable)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account RecruitMyMom Website LinkedIn All Job Openings 11 - 50 employees Founded 2012 🤝 B2B 🎯 Recruiter 👥 HR Tech B2B
Recruitment
HR Tech RecruitMyMom is a specialist talent agency in South Africa focused on empowering women by providing access to skilled job opportunities. With a commitment to diversity and flexibility, the agency connects professional mothers and independent contractors with employers seeking reliable talent for both full-time and part-time positions across various industries. They offer services including background checks, psychometric testing, and access to a wide range of professions, from virtual assistants to fractional executives. Social Media Coordinator Job not on LinkedIn 🔥 41 minutes ago 🇿🇦 South Africa – Remote 💵 R280 - R300 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level 💕 Social Media Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor and manage online communities across established and new platforms including Facebook, Instagram, TikTok, Reddit, and Nextdoor using approved messaging, response templates, and established escalation protocols.
Monitor and draft personalized, on-brand responses to reviews on platforms such as Google and Trustpilot, while tracking recurring feedback to share insights with the wider business.
Identify sensitive, high-risk, or complex customer interactions, applying strict playbook guidelines to escalate reputational issues, media enquiries, safeguarding concerns, or legal matters promptly.
Create and publish updates to ensure local business listings remain accurate, while assisting with location-specific campaigns and promotions.
Schedule content across multiple platforms, coordinate approvals, and maintain organized digital asset libraries and publishing calendars.
Produce engaging social media graphics, repurpose existing assets into short-form content, and execute basic video edits to support marketing campaigns. 🎯 Requirements
Minimum of two years' experience in community management, social media, or digital marketing.
Exceptional written English and communication skills.
Proven ability to exercise good judgement and recognize when situations require formal escalation rather than engagement.
Direct experience responding to customer comments, messages, and online reviews.
Strong understanding of Facebook, Instagram, TikTok, and Reddit.
Experience using social media scheduling platforms and Meta Business Suite.
High level of organisation with excellent attention to detail.
Ability to work independently, manage multiple priorities, and adhere strictly to structured communication frameworks, brand guidelines, and PR playbooks.
Experience working within a regulated industry sector. (Desirable)
Experience managing online communities during reputationally sensitive situations. (Desirable)
Experience with Google Business Profile. (Desirable)
Experience using Nextdoor. (Desirable)
Experience with CapCut or similar video editing software. (Desirable)
Experience supporting multi-location businesses. (Desirable) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Social Media Manager 🕒 6 days ago InLogic 1 - 10 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Managing digital marketing and content creation for brand growth with a focus on social media and advertising. Driving engagement through strategies and analysis in a remote role. 🇿🇦 South Africa – Remote ⏱ Part Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager View More Social Media Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs