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Guest Relations – Property Operations Coordinator
RecruitMyMomGuest Relations Coordinator managing inquiries and property concerns for UK serviced accommodation. This part-time role supports peak after-hours periods to maintain guest satisfaction and operational continuity.
About the role
Key responsibilities & impact- Act as the first point of contact for guest inquiries, property concerns, and troubleshooting requests, delivering professional and rapid resolutions.
- Utilise specific scripts to guide inquiries away from third-party platforms toward direct booking channels to optimise organisational tax and platform efficiencies.
- Coordinate property-related issues by assessing guest needs and providing immediate guidance or escalation according to established protocols.
- Maintain accurate records within a bespoke property management system, ensuring all bookings and communications are updated in real-time.
- Work closely with the UK-based team to ensure a fluid transition between daytime operations and evening/weekend support.
Requirements
What you’ll need- A proven track record in customer service or virtual assistance, specifically within the property leasing, Airbnb, or Booking.com environments.
- Exceptional verbal and written UK English skills with the ability to maintain a professional, calm, and helpful tone under pressure.
- Proficiency with bespoke software systems and adherence to structured operational scripts.
- A self-motivated individual capable of working effectively in a remote capacity with minimal supervision.
- Must be able to commit to the specified evening and weekend hours consistently
- Prior experience dealing with the UK property market.
- A "growth-oriented" mindset with the desire to increase commitment as the organisation scales.
- Google Workspace / Microsoft Office.
- Property Management Systems (PMS).
- WhatsApp for Business.
Benefits
Comp & perks- Work Type: Home-based
- Employment Type: Part-Time / Ongoing Contract
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicevirtual assistanceproperty management systemsadherence to operational scriptsrecord keeping
Soft Skills
verbal communicationwritten communicationprofessionalismcalm under pressureself-motivatedgrowth-oriented mindset