Customer Success & Account Manager – hybrid

Recruiting Sonia

Customer Success & Account Manager at PartsCloud focused on converting trial customers into long-term partners. Collaborating with clients to enhance their operations and drive measurable value.

Posted 8/2/2026full-timeStuttgart • 🇩🇪 GermanyMid-LevelSenior💰 €75,000 - €93,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management and Account Management, focusing on building long-term relationships and guiding customers through change processes. Proficient in both German and English, with a strong entrepreneurial mindset to identify opportunities and drive trial-to-paid conversions.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementChange ManagementB2B Environment ExperienceGerman and English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingInspiring ChangeResponsibility for ResultsEntrepreneurial Mindset

Industry Keywords

Trial-to-Paid ConversionNet Revenue RetentionStakeholder ManagementCommercial DevelopmentPost-Sales

About the role

Key responsibilities & impact

Your mission is to turn trial customers into long-term, successful, and growing customers.
You are responsible for the entire human side of the customer project: the relationship, stakeholders, adoption, the business case, and the account's commercial development.
You guide people through change processes.
You build trust in new ways of working.
You convert a successful trial into a customer who can no longer imagine working without PartsOS.
Your key metrics: trial-to-paid conversion and Net Revenue Retention.

Requirements

What you’ll need

A passion for building long-term customer relationships
Able to inspire people to embrace change
Willingness to take responsibility for results
Entrepreneurial mindset with an ability to identify opportunities
Very good German and English skills
Experience in Customer Success Management, Account Management, Consulting, Post-Sales, or a comparable B2B environment is a plus.

Benefits

Comp & perks

Attractive salary and equity participation
Modern equipment including a MacBook
Flexible working hours
Regular team offsites
Work on a problem that truly matters