Recruiting.com

Bilingual Caseworker – French

Recruiting.com

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$41,800 - CA$64,350 per year

Job Level

Junior

About the role

  • The management of the assigned projects and/or cases
  • Adherence to the general company processes
  • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
  • Current assistance lines focus on funding and access issues, including private, public and special access programs; compliance programs
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
  • All patient programs are based on casework methods and include a significant amount of out-bound calls
  • Document each activity in program specific database
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
  • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
  • Responsible to report all Adverse Events to the assigned units/departments
  • The Caseworker will also be assigned other duties and tasks as required from time to time

Requirements

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
  • A minimum of one (1) year experience in customer service
  • Bilingual (French/ English) is required
  • Ability to multitask
  • Attention to detail
  • Strong problem solving skills
  • Experience in the medical and pharmaceutical field is an asset
  • Advanced knowledge of pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Benefits
  • medical, dental, and vision care
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • training programs
  • professional development resources
  • mentorship programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementdata collectionclinical monitoringadverse event reportingmarket researchpharmaceutical distributioncustomer servicemultitaskinganalytical skillsmathematical skills
Soft Skills
attention to detailproblem solvingeffective communicationinterpersonal skillsleadership skillsorganizational skillsability to meet deadlinespresentation skills
Certifications
associate's degree