Manager, Case Management
ConcertoCare
Salary
💰 CA$74,200 - CA$114,290 per year
Job Level
Senior
About the role
- Provide medical support to patients and health care providers, including education on specific diseases and therapies and disease management
- Telephone support (maintenance calls and adherence support both inbound and outbound as needed)
- Database management and ongoing auditing of files and information captured
- Administer and adhere to case-management protocols including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
- Work directly with the reimbursement specialist and the physician to secure funding for patients' therapies; assist with alternative funding searches when needed
- Attend pharmaceutical sales meetings as required
- Attend patient meetings and conferences to educate patients and providers regarding disease/product information and case management services
- Work with patient associations and advocacy groups and establish/maintain partnerships with pharmaceutical team
- Liaise with health care providers, pharmacies, infusion clinics and other agencies to coordinate infusions, drug delivery and resolve issues
- Communicate case management status to manager, team and client
- Participate in training process of new nurse case managers including shadowing and call monitoring
- Support and collaborate with program staff in development and implementation of disease management programs, write texts/manuals/patient pamphlets, develop compliance program parameters, needs assessments and protocols
- Provide feedback regarding current protocols, databases, processes and inter-departmental relationships
- Responsible for reporting all Adverse Events to assigned units/departments
- May be assigned other duties and required to be on standby/on call; available for travel (~15% per year)
Requirements
- A Bachelor’s degree or registered nurse (RN) diploma
- Advanced degree or specific practice management experience preferred
- Five (5) years of Nursing experience
- Registration with the College of Nurses in the province of employment is required
- Minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support (asset)
- Case management experience in medical or hospital practice or the insurance or bio-pharma industry preferred
- Bilingualism (French and English) strongly preferred
- Experience in hematology and/or nephrology an asset
- Strong patient focus
- Strong ability to multi-task and work under pressure
- Superior customer service skills
- Internet-research and computer savvy
- Strong verbal and written communication skills
- Problem solving skills and team player
- Strong phone etiquette
- Ability to communicate and comprehend medical information
- Ability to work autonomously and demonstrate teamwork abilities
- Ability to handle sensitive issues, negotiation skills
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Effective interpersonal, leadership and organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent presentation skills
- Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs
- Available for travel at least 15% per year
- May be required to be on standby/on call as part of this role
