Case Worker, Bilingual – French
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Management of the assigned projects and/or cases.
- Adherence to the general company processes.
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
- Document each activity in program specific database.
- Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
- Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
- Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
- Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
- Responsible to report all Adverse Events to the assigned units/departments.
Requirements
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
- A minimum of one (1) year experience in customer service.
- Experience in the medical and pharmaceutical field is an asset.
- Bilingual (French/English) is required.
- Advanced knowledge of pharmaceutical distribution industry.
- Working knowledge of automated warehouse operating system.
- Strong business and financial acumen.
- Strong analytical and mathematical skills.
- Ability to communicate effectively both orally and in writing.
- Effective interpersonal skills.
- Effective organizational skills; attention to detail.
- Ability to consistently meet deadlines.
Benefits
- Health insurance
- Dental insurance
- Vision care
- Paid parental leave
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Professional development resources
- Training programs
- Mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementdata collectionclinical monitoringadverse event reportingmarket researchcustomer servicefinancial acumenanalytical skillsmathematical skillsbilingual (French/English)
Soft Skills
communicationinterpersonal skillsorganizational skillsattention to detailability to meet deadlines
Certifications
associate's degree