Senior Director – MSO Performance and Engagement
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full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Job Level
Tech Stack
About the role
- Lead initiatives that strengthen MSO performance, drive engagement, and enable consistent execution across the organization.
- Build and implement scalable systems to track key performance indicators (KPIs) across MSOs, Affinity Groups, and the overall platform.
- Establish processes for consistent data collection, validation, and reporting to ensure accuracy and reliability of performance metrics.
- Create regular strategic performance reports for the SOG, MSO leadership teams, and MSO Boards, highlighting key insights, trends, and areas of opportunity.
- Develop dynamic dashboards for real-time performance monitoring across MSOs and Affinity Groups.
- Analyze performance data to identify trends, gaps, and opportunities for improvement across all MSOs and Affinity Groups.
- Collaborate with the VP, MSO Value Creation, and Affinity Groups to define strategies for improving operational and financial metrics.
- Partner with the Data and AI Affinity Group to leverage advanced analytics and predictive modeling to enhance decision-making and drive measurable improvements.
- Work closely with MSO leadership teams and Affinity Groups to ensure alignment between performance tracking and Value Creation Plans (VCPs).
- Support the integration of new MSOs into the platform by establishing performance tracking frameworks that align with their unique goals and challenges.
- Facilitate knowledge sharing across MSOs and Affinity Groups to promote best practices and accelerate growth.
- Identify and implement initiatives to improve KPIs across operational, clinical, and financial dimensions.
- Collaborate with the Integration Management and IT Infrastructure TAGs to streamline workflows and optimize processes that enhance performance outcomes.
Requirements
- Bachelor’s degree in business administration, healthcare management, data analytics, or a related field; advanced degree (e.g., MBA, MPH) preferred.
- Proven track record of developing and managing performance tracking systems and delivering actionable insights to executive leadership.
- Strong analytical and problem-solving skills, with proficiency in data visualization and reporting tools (e.g., SmartSheets, Tableau, Power BI).
- Ability to identify opportunities for improvement and develop actionable strategies to drive performance outcomes.
- Exceptional leadership and collaboration skills, with the ability to influence and engage diverse stakeholders.
- Excellent verbal and written communication skills, with the ability to present complex data and insights clearly and concisely.
- Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
- Understanding of healthcare operations, clinical trial services, and value-based care principles.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance tracking systemsdata visualizationreporting toolspredictive modelingdata analysisKPI developmentstrategic performance reportingdashboard developmentdata collectiondata validation
Soft Skills
analytical skillsproblem-solving skillsleadership skillscollaboration skillscommunication skillsorganizational skillsproject management skillsinfluencing skillsstakeholder engagementstrategic thinking
Certifications
Bachelor’s degreeMBAMPH