Recruiting.com

Director – Technical Operations

Recruiting.com

full-time

Posted on:

Location Type: Hybrid

Location: Conshohocken • Pennsylvania • United States

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Job Level

SeniorLead

Tech Stack

AzureCloudDistributed SystemsJavaJavaScriptJenkinsNoSQLOracleReactSeleniumSpringSQL

About the role

  • Lead end-to-end operational health, stability, and continuous improvement of Cencora’s Human Health eCommerce and Portal application ecosystem
  • Provide senior-level technical leadership for application support and complex troubleshooting
  • Investigate and resolve incidents related to application performance, system integrations, and data discrepancies
  • Ensure Day 1 readiness for launches and lead post-launch stabilization
  • Manage incident support for critical issues, including root cause analysis and post-mortem reviews
  • Collaborate with developers to understand application usage patterns and recommend operational improvements
  • Partner with infrastructure and cloud teams to optimize deployments and performance tuning
  • Own and maintain operational stability, ensuring Disaster Recovery and Business Continuity plans are in place

Requirements

  • Significant experience leading technical operations and production support for customer-facing digital applications (eCommerce/portals preferred)
  • Strong troubleshooting and incident response background across distributed systems, integrations, and data flows
  • Experience operating in hybrid environments (on-prem and Microsoft Azure), including application hosting and operational issue resolution
  • Working knowledge of Java frameworks (e.g., Spring, Quarkus) and JavaScript frameworks (e.g., React.js)
  • Understanding of Oracle, SQL Server, and NoSQL technologies
  • Familiarity with monitoring/observability tools (e.g., Dynatrace, Azure Application Insights, Kibana)
  • Knowledge of performance and diagnostic tools (e.g., Selenium, LoadRunner)
  • Experience with CI/CD practices and tools (e.g., Jenkins, Azure DevOps)
  • Understanding of networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
  • Strong stakeholder management skills with the ability to influence across multiple teams
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
  • Professional development opportunities
  • Training programs
  • Mentorship programs
  • Employee resource groups
  • Volunteer activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaSpringQuarkusJavaScriptReact.jsOracleSQL ServerNoSQLCI/CDAPI integrations
Soft Skills
technical leadershiptroubleshootingincident responsestakeholder managementcollaborationinfluenceroot cause analysispost-mortem reviewsoperational improvementperformance tuning