Customer Engagement Manager – Animal Health
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Idaho • Iowa • United States
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Salary
💰 $74,000 - $105,820 per year
About the role
- Manage remote Customer Engagement Representatives (CERs)
- Deliver high-quality customer experience and drive commercial outcomes
- Monitor support quality, productivity, SLA attainment, and sales/experience outcomes
- Recruit, hire, onboard, and mentor CERs
- Implement inbound and outbound support engagement strategies
- Identify customer support and experience gaps and deliver training programs
- Drive continuous improvement of the customer experience
- Facilitate weekly virtual team meetings
Requirements
- 5+ years of directly related or relevant experience
- 2+ years of customer support, customer experience, service-oriented, or people-leadership experience
- BS/BA in a related discipline or equivalent related experience
- Advanced knowledge of call center leadership
- Microsoft Office proficiency
- digital communication/collaboration tools proficiency
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportcustomer experiencecall center leadership
Soft Skills
leadershipmentoringcommunicationteam managementcontinuous improvement