Director – IT Platform Operations, Salesforce
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: North Carolina • Pennsylvania • United States
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About the role
- Defines and executes the Salesforce Platform Operations strategy, aligning to enterprise IT strategy, architecture direction, and business priorities
- Partners with product owners, delivery leads, capacity planners, and business stakeholders to forecast demand, plan releases, and ensure operational readiness
- Establishes and maintains strong liaison relationships with business and IT partners to deliver effective, sustainable platform solutions
- Leads continuous improvement across operational processes (incident, problem, change, release, environments, DevOps, monitoring, and service management)
- Develops business-focused concepts and recommendations, including risk, cost-benefit, roadmap impacts, technical debt prioritization, and defect/enhancement triage
- Fosters an environment of Design Thinking and operational excellence (automation-first mindset, standardization, resiliency engineering)
- Develops and maintains platform roadmaps and plans for end-of-life/retirement of assets and capabilities
- Interfaces with customers/stakeholders regarding service offerings, operating model, value proposition, and onboarding processes
- Develops a customer communications strategy to promote awareness of platform events (maintenance, major releases, incidents, and capability launches)
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent work experience
- Typically 10+ years in IT with progressive responsibility; 5+ years in leadership roles preferred
- Demonstrated experience operating and scaling enterprise SaaS platforms, with significant experience in Salesforce
- Experience with service management practices (ITIL-aligned), operational governance, and cross-functional delivery
- Budget and vendor management experience preferred
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits that focus on physical, emotional, financial, and social wellness
- Support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- Variety of training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceSaaS platformsservice managementITILoperational governancecontinuous improvementDevOpsautomationrisk managementbudget management
Soft Skills
leadershipcommunicationcollaborationproblem-solvingstrategic planningcustomer focusrelationship managementdesign thinkingoperational excellencecapacity planning