Customer Service Specialist I
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Salary
💰 $33,100 - $48,950 per year
About the role
- Responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times.
- Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.
- Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area.
- Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems.
- Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
- Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
- Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
- Processes all phone, fax, mail, e-mail and verbal orders from customers.
- Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner.
- Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
- Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports.
- Communicates with all departments within the Distribution Center as well as field sales associates.
- Serves as liaison between customers and field sales associates.
- Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.
- Complies with all appropriate policies, procedures, safety rules and regulations.
Requirements
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education.
- Normally requires less than one (1) year directly related experience.
- Strong customer service skills.
- Strong interpersonal skills.
- Good decision making skills.
- Good analytical skills.
- Ability to communicate effectively both orally and in writing.
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
- Familiarity with ABC products, services and pharmaceutical distribution operations.
- Strong organizational skills; attention to detail.
- Basic knowledge of Microsoft Word, Excel and inventory management system.
Benefits
- Health insurance
- Dental care
- Vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryorder processinginventory management
Soft Skills
customer serviceinterpersonal skillsdecision makinganalytical skillscommunicationproblem resolutionorganizational skillsattention to detail